The latest example is a District Comcast employee who was fired for falling asleep on a customer call. I happen to think the firing was wrong, but Comcast was forced by the customer, who videotaped the sleeping technician and published the video on the internet for hundreds of thousands of people.
BTW, he fell asleep while WAITING ON HOLD for an answer from the office. So if someone deserved to be fired, maybe it wasn't this guy.
Thus, not only did a probably good employee with a family lose his job, his chance of getting another job in a similar field is probably very low, and he is the butt of jokes of people all over the world that know nothing about him.
Maybe there shouldn't be a law against this, but frankly we didn't used to NEED laws against this, because we treated people as human beings instead of things to be exploited for our own enjoyment.
That is the focus of my column for this week, which should be in the Potomac News tomorrow morning.
Meanwhile, here's the story:
NEW YORK (Reuters) - Cable operator Comcast Corp. said on Monday it fired an employee who was caught on camera sleeping on a customer's couch after the video clip was shared all over the Web.
Finkelstein filmed the operative sleeping, edited and set the video to the Eels pop song "I Need Some Sleep," and shared the 58-second footage on popular online video site YouTube.com.
Titled "A Comcast Technician Sleeping On My Couch," more than 300,000 people have viewed the video since it was posted last Tuesday.
Comcast said it has fired the employee and apologized to Finkelstein, of Washington, D.C., for the "unsatisfactory customer experience."
"We obviously do not condone what was represented in the video," the cable operator, which has over 21 million subscribers in the United States, said in a statement.
Of course, the customer complaints were NOT the fault of the technician, who was there to FIX problems Comcast hadn't corrected in over two weeks. And the idea of rewarding a customer who violates your employee's privacy seems a bit harsh, but Comcast has enough of an image problem that it's hard to fault them on this one.
But I still ask, why do we take delight in destroying people's lives?